When a problem cannot be resolved, Customer support (u.s.a.), Customer support (canada) – Canon imageCLASS MF5960dn User Manual

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Troubleshooting

Customer Support (U.S.A.)

If you cannot solve a problem by referring to the information

in this chapter, contact the Canon Customer Care Center at

1-800-OK-CANON, Monday through Friday, between 8:00 A.M.

and 8:00 P.M. EST. On-line support is available 24 hours a day at

http://www.canontechsupport.com.

Please have the following information ready when

contacting the Canon Customer Care Center:

• Product name (imageCLASS MF5960dn/MF5950dw)
• Serial number (a character string of 3 letters and a 5-digit

number; located on the rating label on the rear side of the

machine or on the label on inside of the machine’s front

cover)

Rating label

• Place of purchase
• Nature of the problem
• Steps you have taken to solve the problem and the results

IMPORTANT

If you attempt to fix the machine yourself

It may void the limited warranty.

Customer Support (Canada)

Canon Canada Inc., offers a full range of customer technical

support options*:

* Available support options are subject to change without notice.

• To perform step-by-step troubleshooting, send e-mail to

technical support, download drivers or support documents,

or view answers to frequently asked questions, visit http://

www.canon.ca/

• Free live technical support is available from 9 A.M. to 8

P.M. EST, Monday through Friday (excluding holidays), for

products still under warranty 1-800-OK-CANON

• To find the location of the authorized service facility nearest

you, visit http://www.canon.ca/ or call 1- 800-OK-CANON.

• If the problem cannot be corrected via these technical

support options, repair options are available from the

technical support personnel via the website at http://www.

canon.ca/

Please have the following information ready when

contacting the Canon Customer Care Center:

• Product name (imageCLASS MF5960dn/MF5950dw)
• Serial number (a character string of 3 letters and a 5-digit

number; located on the rating label on the rear side of the

machine or on the label on inside of the machine’s front

cover)

Rating label

• Place of purchase
• Nature of problem
• Steps you have taken to solve the problem and the results

IMPORTANT

If you attempt to fix the machine yourself

It may void the limited warranty.

When a Problem Cannot Be Resolved

WARNING

If the machine makes strange noises or emits smoke or

an odd odor
Turn OFF the power switch immediately, disconnect the

power cord, and contact the Canon Customer Care Center.

Do not attempt to disassemble or repair the machine

yourself.