Brother PE-DESIGN 8 - Manual (Page 264)

262
Troubleshooting
If a problem occurs, click Help, then Customer Support in the menu to visit the following Web site, where you
can find causes and solutions to various problems and answers to frequently asked questions.
If you have a problem, check the following solutions. If the solutions suggested do not correct the problem,
contact your authorized dealer or Brother Customer Service.
Problem Estimated Cause Solution Page
The software is not installed
correctly.
An operation not
described in the
installation procedure was
performed. (For example,
Cancel was clicked or the
CD-ROM was removed
before the procedure was
completed.)
Follow the instructions and correctly
perform the procedure.
The installer does not
automatically start up. Refer to memo: “If the installer does
not automatically start up”.
The message “No card writer
module is connected. Please
connect card writer module.”
appeared.
The driver for the USB
card writer module is not
installed correctly.
When the USB connector is correctly
plugged into the USB port, the installer
for the driver of the USB card writer
module starts up.
If the operation
described at the
left does not
correct the
problem, go to
the Web site
mentioned under
“Support/
Service”.
(Refer to page 14.)
When trying to upgrade from
an older version, the message
“Cannot connect to the
Internet.” or “The server could
not be connected to. Wait a
while, and then try connecting
again.” appeared and the USB
card writer module could not
be upgraded.
The computer with the
USB card writer module
connected to its USB
port could not establish a
connection to the
Internet.
To upgrade the USB card writer
module, the computer with the card
writer module connected to its USB
port must connect to the Internet. If
firewall software is being used, it must
be temporarily disabled during the
upgrade. If a connection to the Internet
cannot be established, contact your
authorized dealer.
The USB card writer module
does not operate correctly. Not enough power is
being supplied.
Connect the USB card writer module
to a USB port on the computer or to a
self-powered USB hub that can supply
enough power to the card writer
module.