Triton 9100 User Manual - Manual (Page 99)

A-5
W
ARRANTY
/ R
EPAIR
P
OLICY
Under no circumstances shall Triton or its suppliers be liable for any special, incidental, or consequential
damages based upon breach of warranty, breach of contract, negligence, strict liability, or any other legal
theory. Such damages include, but are not limited to, loss of profits, loss of revenue, loss of data, loss of
use of the equipment or any associated equipment, cost of capital, cost of substitute or replacement
equipment, facilities or services, downtime, purchaser’s time, the claims of third parties, including cus-
tomers, and injury to property.
D
ISCLAIMER OF
W
ARRANTIES
The warranty stated above is the only warranty applicable to this product. All other warranties, ex-
pressed or implied (including all implied warranties of merchantability or fitness for a particular purpose
or quality of service), are hereby disclaimed. No oral or written information, or advice given by Triton, its
agents or employees shall create a warranty or in any way increase the scope of this warranty.
S
HIPPING
D
AMAGE
All equipment is shipped Free On Board (FOB), Triton’s facilities. The organization or individual who has
purchased the equipment assumes responsibility for the equipment once it leaves Triton’s facilities.
Should your equipment be damaged in the process of shipment or delivery to your place of destination,
we recommend the following course of action:
• If possible, call the shipping company before the driver leaves your delivery site. Make note of the
damage on the “receipt of delivery” paperwork. If this is not possible, call them as soon as possible
to report the damage.
• Take photographs of the damaged packaging prior to opening the boxes. If this is not possible, make
note of key points, such as whether the equipment is on a pallet, if the banding is intact, how the
boxes are damaged, etc. Keep all of the packaging for inspection by the shipping company.
• If you unpack the equipment, take photographs of the damaged equipment. If this is not possible,
make note of the damages.
• You must file a claim with the shipper for shipping damages immediately after reporting the damages.
Should you specify the carrier, we recommend that you explore with this chosen carrier the policies and
procedures regarding shipping damage claims prior to selecting them as your preferred carrier.
If the equipment receives structural damage and is in an un-installable condition, Triton will work with
you to arrange for a replacement unit to be shipped as soon as possible. The purchaser will be billed for
the replacement unit. Triton’s repair technicians will repair the damaged unit after it is returned to our
facilities. We will credit the purchaser’s account for the full purchase price of the damaged unit, minus the
cost of returning the unit to “like new” condition. Under no circumstances does Triton authorize anyone
to complete structural damage repairs in the field. Therefore, we will not ship primary structural parts,
such as a cabinet head or main cabinet body for repair in the field.