Triton 9100 User Manual - Manual (Page 101)

A-7
W
ARRANTY
/ R
EPAIR
P
OLICY
C
ALLS FOR
S
ERVICE OR
R
EPAIR
Calls for service or repair will be accepted from authorized service technicians only. End users must
contact either the sales organization that placed the equipment or an authorized third party service
organization to obtain service. The sections that follow describe the policies and procedures that relate
to the repair and replacement of malfunctioning equipment.
Q
UESTIONS ON
O
PERATION OF
E
QUIPMENT
Technical support is available to owners of Triton equipment and to qualified service personnel. When
calling for help with the configuration or operation of a Triton product, the caller must provide either
positive identification as a service technician or the serial number of a Triton terminal. Technical support
is provided during normal business hours for the life of the product.
When calling for help with an operational problem, please have available information pertaining to the
nature of the trouble. This includes the type of equipment, examples of what is or is not happening, and
the name of the processor that supports your terminal.
All questions pertaining to the settlement of accounts, transaction inquiries, and fund status must be
directed to the processor. Triton does not have access to the information needed to answer questions
relating to specific transactions.
C
ONTACT
I
NFORMATION
Triton Systems of Delaware, Inc.
522 East Railroad Street
Long Beach, MS 39560
S
ALES
:
1 (800) 367-7191
1 (228) 868-1317
1 (228) 868-0437 (Fax)
S
ERVICE
:
1 (800) 259-6672 (Technical Support)
1 (228) 575-3229 Fax (Technical Support)
1 (228) 868-0859 Fax (Parts)