HP XW3400 - Manual (Page 152)

Mouse does not respond to movement or is too slow.
Cause Solution
3 . Use the up or down arrow key to select the Shut Down
option and then press the Enter key.
4 . After the shutdown is complete, plug the mouse connector
into the back of the workstation (or the keyboard) and
restart.
Program in use has stopped responding to commands. Shut down the workstation using the keyboard then restart the
workstation.
Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal
components.
Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions.
Wireless device error. 1 . Check the software, if available, for device status.
2 . Check/replace device batteries.
3 . Reset receiver and mouse.
Workstation is in standby mode. Press the power button to resume from standby mode.
CAUTION: When attempting to resume from standby
mode, do not hold down the power button for more than four
seconds. Otherwise, the workstation will shut down and you will
lose any unsaved data.
Mouse will only move vertically, horizontally, or movement is jerky.
Cause Solution
Mouse roller ball or the rotating encoder shafts that make
contact with the ball are dirty.
Remove roller ball cover from the bottom of the mouse and clean
the internal components with a mouse cleaning kit available
from most workstation stores.
Table D-10 Solving Mouse Problems (continued)
142 Appendix D Troubleshooting without diagnostics ENWW