Customer support, Warranty repair, Non-warranty repair – Skutch Electronics BA-1000 Technical Reference Manual User Manual
Page 33: Service warranty, Disconnect problems
Version 6.15
Page 33
The reception of 5 seconds of steady dial tone
during an incoming response period.
The detection of a pre-determined amount of
The detection of continuous speech for the
length of time set by the
System Setup mode.
Disconnect problems
If the system is failing to disconnect when the
called party is hanging up, you can use either the
feature, or the No Response Hang Up
feature to solve your problem. See 8 – Out
Messages for detailed information on how to design
your announcement.
Customer Support
All operation or technical questions should be
directed to the Customer Support Center at 916-
786-6186, between 7:30 a.m. and 4:30 p.m., Pacific
time.
Before calling the Customer Support Center,
we request that you have your system set up and
within arm’s reach of the telephone. This is
essential for accurate diagnosis of the problem. If
the Customer Support Center determines that the
unit must be sent in for repair, the following
procedures MUST be followed.
Warranty Repair
1) You MUST call the Customer Support Center
to report the problem the unit is experiencing
and to provide us with the return shipping
information and day time phone number.
1) Package the unit in the original box and packing
material. If you do not ship your unit with the
original packaging material you WILL be
charged for the replacement of this material.
2) You are responsible for all shipping costs to the
Customer Support Center.
3) The Customer Support Center will pay for
UPS Ground shipping back to the customer
ONLY during the first year of the warranty
period, and only if the destination is within the
USA. If the customer chooses any other form of
shipment, or is located outside of the USA, the
customer will incur all shipping charges.
Non-Warranty Repair
If your unit should require Non-warranty
service, follow these procedures:
1) Follow the WARRANTY REPAIRS procedures.
2) The customer will pay 100% of all shipping
charges to and from the Customer Support
Center.
3) The customer will be charged for the following:
A flat rate labor charge.
All parts replaced.
Shipping charges
4) All repairs must be prepaid with Visa, Master
Card, American Express, Cashiers Check or
Money Order.
Service Warranty
The Customer Support Center warrants all
repairs for a period of 90 days from the date of the
service invoice.