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AGI Security SYS-HC0451 HDCVI DVR User Manual User Manual

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HDCVI Standalone DVR User’s Manual

252

 PTZ decoder setup, connection or installation is not correct.
 Cable connection is not correct.
 PTZ setup is not correct.
 PTZ decoder and DVR protocol is not compatible.
 PTZ decoder and DVR address is not compatible.
 When there are several decoders, please add 120 Ohm between the PTZ

decoder A/B cables furthest end to delete the reverberation or impedance

matching. Otherwise the PTZ control is not stable.

 The distance is too far.

12. Motion detection function does not work.

There are following possibilities:

 Period setup is not correct.
 Motion detection zone setup is not correct.
 Sensitivity is too low.
 For some versions, there is hardware limit.

13. I can not log in client-end or web.

There are following possibilities:

 For Windows 98 or Windows ME user, please update your system to Windows

2000 sp4. Or you can install client-end software of lower version. Please note

right now, our DVR is not compatible with Windows VISTA control.

 ActiveX control has been disabled.
 No dx8.1 or higher. Please upgrade display card driver.
 Network connection error.
 Network setup error.
 Password or user name is invalid.
 Client-end is not compatible with DVR program.

14. There is only mosaic no video when preview or playback video file remotely.

There are following possibilities:

 Network fluency is not good.
 Client-end resources are limit.
 There is multiple-cast group setup in DVR. This mode can result in mosaic.

Usually we do not recommend this mode.

 There is privacy mask or channel protection setup.
 Current user has no right to monitor.
 DVR local video output quality is not good.

15. Network connection is not stable.

There are following possibilities:

 Network is not stable.
 IP address conflict.

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