Keri Systems TAP100 - Manual (Page 83)

TAP100 Application Software Manual
Revision 3.3 Page 83
Customer Support Information
Whenever using Keri Systems, Inc. hardware or software, if a data entry mistake or error
condition is detected, a dialog box will appear listing the possible causes for the error and
potential solutions (except when using the HPP-100 Hand-Held Programmer). If these
suggestions do not solve the problem, contact either your dealer or your distributor. To facilitate
support, please have the model number of your equipment, the software version number, and be
prepared to use your computer while on the phone.
Factory Authorized Dealer or Distributor
Keri Systems, Inc. has an 800 phone number provided for installing dealers and distributors. Keri
Systems, Inc. does not guarantee support for third-party installed systems. Prior to calling Keri
Systems’ customer support, you must have on hand a complete set of computer configuration
information for the host computer you are using. This may include, but is not limited to such items
as the serial port configuration, set-up, and connection information; the modem configuration
information and set-up string, and host computer configuration.
Keri Systems, Inc. will not provide customer support for third-party software or devices not
included on its list of Recommended Peripherals. A copy of this list is provided with every PXL-
100 control unit.