Aviom AllFrame User Manual
Page 89

77
P
ro
64 N
etwork
M
aNager
U
ser
g
Uide
Problem
Possible Solutions
External AES3 clock input is not
working
On the
C4dio, check that the device providing the AES3
clock is connected to the XLR jack labeled
1/2 i
N
.
The AllFrame must be the
Control Master in order to
sync the network to an AES3 clock connected to the
C4dio’s 1/2 In jack.
In the AllFrame’s Device Window in Pro64 Network
Manager, check the proper C4dio card and clock type
are selected in the
A
uDiO
C
lOCk
s
OurCe
menu.
The C4dio’s AES3 Clock LED is red
The C4dio is set to use AES3 clock, but the clock source
is missing or intermittent.
External clock source is out of range.
Cannot send Word Clock to an
external device
On the C4dio, check that the
Word Clock switch is set
for Output (O).
Check the
BNC cable.
Check that the external device is set to receive an
external clock at the current network sample rate.
All channels: no audio in or out
Check that the AllFrame is not in
Standby Mode; the
Power LED on the its front panel should be green.
The AllFrame’s Power LED is red
The AllFrame is in Standby.
Press the gray momentary
s
tANDBy
switch on the F6
front panel.
If Standby was initiated by a contact closure, the
contact must be opened manually.
No audio for one input channel
Check that the corresponding channel is active in
the network by opening the Device Window for the
AllFrame. On screen, the channel’s green Active LED
should be on.
Check that another Pro64 device is not already using
the desired network Slot.
Low output level from a C4o channel
Open the Device Window for the AllFrame. Check the
Output Level menu for the channel; change the setting
using the drop-down menu.
Cannot remote control an AllFrame
mic preamp channel
The channel must be active in the network to be
remote controlled.
Make sure the AllFrame is set to the same
Control
Group as the device sending the remote control
commands (found in the AllFrame’s Device Window in
Pro64 Network Manager).
The Cat-5 A-Net connection (A or B) is
not working
Check that an SFP
transceiver is not plugged into the
same-named port. Only one type of connection is
possible at a time.
The Cat-5 jack is disabled when an SFP transceiver is
plugged in.
4-pin XLR power connection is not
working
Check the connections on the XLR pins:
Pin 1: Ground; Pin 2/3: no connect; Pin 4: 30-60VDC.