Troubleshooting, Roubleshooting – Aviom AllFrame User Manual
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P
ro
64 N
etwork
M
aNager
U
ser
g
Uide
t
roubleshootiNg
The following section provides troubleshooting tips for the AllFrame when it is part of a Pro64 network.
Problem
Possible Solutions
A new I/O card not recognized; the
Error LED is flashing
Update the firmware on the F6.
The
C4dio card requires firmware 5.xx or higher.
All F6 front panel LEDs are blinking in
sequence
The blinking indicates an F6 device whose firmware is
out of date.
Run the firmware update utility.
Power LED is red instead of green
The AllFrame is in standby mode.
Cannot go online with Pro64 Network
Manager
Check that the AllFrame is set as the network’s Control
Master.
Check or replace the USB cable.
In Pro64 Network Manager, an
AllFrame device’s Status icon is gray in
the Network Overview.
The AllFrame is in standby.
Project will not load in Pro64 Network
Manager
Check that the I/O card configuration of the AllFrame is
exactly the same as when the project was saved.
Audio dropouts, clicks, etc. when
an external AES3 digital device is
connected
In the AllFrame’s Device Window in Pro64 Network
Manager, make sure that the sample rate converter
(SRC) is on for the C4dio card channels where the
device is connected.
External Word Clock input is not
working
On the C4dio, check that the
Word Clock switch is set
for Input (I) or Input With Termination (T).
The AllFrame must be the Control Master in order to
sync the network to an external Word Clock connected
to the C4dio.
Check the BNC cable.
In the AllFrame’s Device Window in Pro64 Network
Manager, check the proper C4dio card and clock type
are selected in the
A
uDiO
C
lOCk
s
OurCe
menu.
The C4dio’s Word Clock LED is red
The C4dio is set to use Word Clock, but the clock source
is missing or intermittent.
External clock source is out of range.