Welch Allyn Connectivity Server - User Manual - Manual (Page 76)

72 Troubleshooting Welch Allyn Connectivity Server
Troubleshooting the AcuityLink option
Mobile device registration
Responsiveness and device battery life
Problem Explanation
In the Notification Device Status page, there is a device
listed with a status of unregistered. I do not know of this
device. It is possible that the device was deleted from the Register
Notification Device page, perhaps for repair or replacement.
If someone turns it on and it is detected by WACS, it appears
in the list as unregistered.
I registered a mobile device with a different unit, but the
device still shows the old unit’s patients. If registration takes place while the device is in use, the
device continues to function in the active unit until the next
time a user logs in to the device.
Problem Explanation
The mobile device does not turn on. It is possible that the battery or the internal backup battery of
the mobile device is low or depleted, or that it has reached
end of life.
Replace the main battery and attempt to fully charge the
device. If the problem continues, consult the mobile device
manufacturer’s directions for use.
Battery life of some devices seems short Warning: Connecting mobile devices to the
Internet or running too many programs in the
foreground or background while the Clinician
Notifier program is running can greatly reduce the
battery life and memory of the device, thereby
compromising alarm delivery.
Always recharge a mobile device when it is not in
use and at first notification of low batteries. A
device with low batteries might not indicate (or
appropriately clear) all of a patient’s alarms.
Allowing batteries to fully discharge can result in
depletion of the backup battery and loss of Clinician
Notifier configurations.
There is a delayed response or no response when a
clinician attempts to use a mobile device. Perform a soft or warm reset, according to the mobile device
manufacturer’s instructions.
If the problem continues after the mobile device has been
reset, it is possible that the mobile device internal backup
battery has reached end of life. Consult the mobile device
manufacturer’s directions for use.