Welch Allyn Connectivity Server - User Manual - Manual (Page 73)

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69
Troubleshooting
Contact information
If you encounter a problem that cannot be corrected by ordinary operating procedures
described in this manual, please contact Welch Allyn Technical Services:
Contents
Troubleshooting WACS Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Troubleshooting the Web Server option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Troubleshooting the AcuityLink option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Mobile device registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Responsiveness and device battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Unfamiliar pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Pages missing information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Patient alarm notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Noncommunication with the WACS server: Server IP address required . . .75
Backup battery discharged: Relaunch of Clinician Notifier program required 77
Troubleshooting WACS Icons on the Acuity System map . . . . . . . . . . . . . . . . .80
Phone (within the U.S.A.): 1-800-289-2501
Phone (worldwide): +1 503-530-7500, ask for Technical Service
Fax: +1 503-526-4970
email: [email protected]
Internet: http://www.welchallyn.com/support/default.htm