Dell POWERVAULT MD3620I - Manual (Page 255)

Troubleshooting: Your Storage Array Software 253
• A time stamp.
• The version number for the RAID controller module firmware.
• The version number for the management application programming
interface (API).
• The model ID for the RAID controller module board.
• The collection status for each RAID controller module. If the status is
Failed, the reason for failure is noted, and there is no trace file for the
failed RAID controller module.
To retrieve the trace buffers:
1 From the AMW, select Advanced Troubleshooting Support Data
Retrieve Trace Buffers.
The
Retrieve Trace Buffers dialog is displayed.
2 Select either the RAID controller module 0, RAID controller module 1,
or both.
If the RAID controller module status message to the right of a check box
indicates that the RAID controller module is offline, the check box is
disabled.
3 From the Trace buffers list, select the relevant option.
4 To move the buffer, select Move current trace buffer to the flushed buffer
after retrieval.
Move current trace buffer to the flushed buffer after retrieval is not
available if the Flushed buffer option is selected in step 3.
5 Enter a name for the physical disk data filename in Specify filename or
click Browse to navigate to a previously saved file to overwrite an existing
file.
6 Click Start.
The trace buffer information is archived to the file specified.
7 After the retrieval process is completed:
• To retrieve trace buffers again using different parameters, repeat
step 2 through step 6.
• To close the dialog, click Close.
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