Dell POWERVAULT MD3620I - Manual (Page 268)

266 Troubleshooting: Your Storage Array Software
Capturing the State Information
Use the Troubleshooting Capture State Information option to capture
information about the current state of your storage array and save the
captured information to a text file. You can then send the captured
information to your Technical Support representative for analysis.
Potential to cause an unresponsive storage array – The State Capture option
can cause a storage array to become unresponsive to both the host and the
storage management station. Use this option only under the guidance of your
Technical Support representative.
1 From the AMW, select Advanced Troubleshooting  Capture State
Information.
2 Read the information in the Confirm State Capture dialog, and type yes
to continue.
3 In the Specify filename text box, enter a name for the file to be saved, or
browse to a previously saved file if you want to overwrite an existing file.
Use the convention filename.dmp for the name of the file. The suffix
.dmp is added to the file automatically if you do not specify a suffix for the
file.
4 Click Start.
NOTE: Each test shows a status of Executing while it is in progress. The test
then shows Completed when it successfully finishes. If any of the tests cannot
be completed, a status of Failed is displayed in the Execution summary
window.
5 Monitor the progress and completion status of all of the tests. When they
finish, click OK to close the State Capture dialog.
Clicking Cancel stops the state capture process, and any remaining tests
do not complete. Any test information that is generated to that point is
saved to the state capture file.
NOTE: see the PowerVault Modular Disk Storage Manager online help topics
for more information on troubleshooting, and recovering from failures.
book.book Page 266 Tuesday, June 18, 2013 3:09 PM