Dell POWERVAULT MD3620I - Manual (Page 271)

Troubleshooting: Your Storage Array Software 269
b Make sure that the network can access the host by using the ping
command in the following syntax:
ping
.
If the network can access the host, continue to step c. If the network
cannot access the host, go to step d.
c Remove the host with the unresponsive status from the MDSM, and
add that host again.
If the host returns to optimal status, you have completed this
procedure.
d Make sure that the power to the host is turned on and that the host is
operational.
e If applicable, make sure that the host bus adapters are installed in the
host.
f Examine all external cables and switches or hubs to make sure that
you cannot see any damage and that they are tightly connected.
g If you have recently replaced or added the controller, restart the Host
Context Agent software so that the new controller is found.
If a problem exists, make the appropriate modifications to the host.
4 If you have an out-of-band storage array, use the following procedure. Click
Refresh after each step to make sure of the results:
a Make sure that the network can access the controllers by using the
ping command. Use the following syntax:
ping
If the network can access the controllers, continue to step b. If the
network cannot access the controllers, go to step c.
b Remove the storage array with the unresponsive status from MDSM,
and add that storage array again.
If the storage array returns to optimal status, you have completed this
procedure.
c Examine the Ethernet cables to make sure that you cannot see any
damage and that they are tightly connected.
book.book Page 269 Tuesday, June 18, 2013 3:09 PM