Troubleshooting hard drives – Dell POWERVAULT MD3600F User Manual

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Troubleshooting: Your Array

• If both LEDs for any given FCIN port are unlit, see "Troubleshooting Array

and Expansion Enclosure Connections" on page 303.

Turn off the server, storage arrays, and expansion enclosures.

Reseat the RAID controller module and reconnect cables on the

storage array and the server.

Restart the storage array and wait until the array is fully booted.

Turn on the server.

Recheck the LEDs of the affected port(s). Replace the fiber optic

cables of any port(s) where both LEDs are unlit.

NOTE:

The SAS OUT status LED must be green.

If the problem is not resolved, see "Getting Help" on page 309.

Troubleshooting Hard Drives

CAUTION:

Many repairs may only be done by a certified service technician.

You must only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.

1 Check the storage array profile to ensure that the most current version of

the firmware is installed. For more information, see the Support Matrix at

dell.com/support/manuals.

2 Remove the hard drive from the system. See "Removing a Hard Drive" on

page 244.

NOTE:

You must ensure that you check the hard drive indicators before

removing the faulty hard drive from the system.

3 Check the hard drives and the backplane to ensure that the connectors are

not damaged.

4 Reinstall the hard drive.
5 If the problem is not resolved, replace the failed hard drive.

If the problem persists, see "Troubleshooting Loss of Communication" on