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Solving cd-rom problems, Solving software problems – Compaq Professional Workstation AP200 User Manual

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6-20

Troubleshooting

Writer: IM Project: Compaq Professional Workstation AP200 Reference Guide Comments: 352620-003

File Name: G-CH06.DOC Last Saved On: 12/15/98 4:26 PM

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

Solving CD-ROM Problems

If you encounter CD-ROM problems, refer to the common causes and
solutions listed in the following table or to the documentation that came
with the optional CD-ROM.

Table 6-9

Solving CD-ROM Problems

Problem

Cause

Solution

System will not boot

from CD-ROM drive.

The CD-ROM boot is not

enabled through the Computer

Setup utility.

Run the Computer Setup

utility and set the drive

priorities.

CD-ROM devices are

not detected, driver is

not loaded.

CD-ROM drive is not

connected properly or is not

properly terminated.

Refer to the documentation

that came with the CD-

ROM.

Solving Software Problems

Most software problems occur as a result of the following:

The application was not installed correctly.

Memory was not allocated correctly.

There is a conflict between applications.