Metrohm 781 pH/Ion Meter - Manual (Page 170)

9.7 Warranty (guarantee)
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780/781 pH/Ion Meter, Manual
9.7 Warranty (guarantee)
Metrohm guarantees that the deliveries and services it provides are free
of defects in materials, design or manufacturing.
The general warranty period is 36 months (exclusions below) from the
date of delivery, or 18 months in the event of continuous operation. The
warranty remains valid on the condition that the servicing is provided by
a service organization authorized by Metrohm at defined intervals and
with a defined scope.
The warranty period for anion suppressors of the type "MSM" is 120
months from the date of delivery or 60 months in the case of continu-
ous operation.
The warranty period for IC separation columns is 90 days after start-up.
For third-party components that are recognizable as such, the manu-
facturer's warranty regulations apply.
For instruments sold under the Metrohm NIRSystems brand, a full 16-
month warranty is applicable. In the event of continuous operation, the
warranty period is reduced by half.
Consumables and materials with limited storage life and glass break-
age in the case of electrodes or other glass parts are excluded from the
warranty.
Warranty claims cannot be asserted if the ordering party has failed to
meet its payment obligations according to schedule.
During the warranty period, Metrohm undertakes either to replace free
of charge or to credit the purchaser for any modules or components
that can be shown to be faulty. Any transport or customs fees that may
apply are the responsibility of the ordering party.
The precondition for this is that the ordering party has to specify the ar-
ticle number, the article designation, an adequate error description, the
delivery date and (if applicable) the serial number or chip data in the
Support Tracker. Metrohm then decides whether a replacement or a
credit note is to be issued or whether the faulty part has to be returned
using the Return Material Authorization (RMA). If a replacement or credit
note is issued, the ordering party undertakes to store the faulty part for
at least 24 months in accordance with the current storage directives (in
compliance with ESD guidelines) and to hold it in readiness for onsite
inspection or for return shipment to Metrohm. Metrohm reserves the
right to invoice the ordering party for these articles, including retroac-
tively, in the event of noncompliance with these preconditions.
The same warranty periods that are specified for a corresponding new
part apply to parts that are replaced or repaired within the above-
mentioned warranty periods. However, replacement or repair of a part
does not extend the warranty period of the entire system.
Deficiencies arising from circumstances that are not the responsibility of
Metrohm, such as improper storage or improper use, etc., are express-
ly excluded from the warranty.