MTS Series 793 Utility Software - Manual (Page 10)

• If you are not familiar with all aspects of the equipment operation, have an experienced user
nearby to assist you.
Write down relevant information
In case Technical Support must call you:
• Verify the notification number.
• Record the name of the person who helped you.
• Write down any specific instructions.
After you call
MTS logs and tracks all calls to ensure that you receive assistance for your problem or request.
If you have questions about the status of your problem or have additional information to report,
please contact Technical Support again and provide your original notification number.
Problem Submittal Form in MTS Manuals
Use the Problem Submittal Form to communicate problems with your software, hardware, manuals,
or service that are not resolved to your satisfaction through the technical support process. The
form includes check boxes that allow you to indicate the urgency of your problem and your
expectation of an acceptable response time. We guarantee a timely response—your feedback is
important to us.
Access the Problem Submittal Form:
• In the back of many MTS manuals (postage paid form to be mailed to MTS)
• www.mts.com > Contact Us > Problem Submittal Form button (electronic form to be e-mailed
to MTS)
x MTS Series 793 Utility Software