Google Apps Migration for Lotus Notes Installation & Administration Guide User Manual

Page 97

Troubleshooting

My migration quits with the following error in the Domino server log: Agent printing: ** Feed
terminated: Microsoft Http / Network error occurred **

It is not uncommon to see occasional HTTP-connection timeouts. When these occur, the next
migration run resumes from the point at which it left off.

You can set the system to ignore network time-outs. See “Network time-outs” on page 48 for
more information.

I’m seeing the following error in the log: The connection with the server was terminated
abnormally

This can be caused by your internal network blocking the URLs to which the system is posting
data. Check that these URLs are not blocked for your migration servers.

During migration, I see the following error: “Status code 403 - The user has exceeded their
quota, and cannot currently perform this operation.” What do I do?

Please contact Google Support.

What do I do if I have the following errors in one of the system logs and my users have
stopped migrating:

** Feed terminated: Quota exceeded for the admin account. Contact Google support **

Quota exceeded for this user. Contact Google support

If you receive one of the above errors in the system Migrate Users logs, please contact Google
Support for corrective action. You need to provide the name of the user who received the
quota-exceeded message.

I have registered my users and I can see email in the Feeder databases, but nothing is
migrating to Google Apps.

Here are some reasons why you might see this behavior:

•

The Domino server cannot communicate with the Google servers. Make sure that there
are no network restrictions between Domino and Google. If you are using a proxy, make
sure the proxy details are correctly entered into your Site profile document.

•

The provisioning API is not enabled in your Google Apps domain. This must be enabled
even if you are not provisioning users.

The number of messages migrated to Gmail is less than the number of messages in my
Notes inbox.

Notes messages that are replies to one another are threaded together as conversations in
Gmail. Where you may have four or five Notes messages that are replies back and forth
around the same subject, you’ll have one Gmail conversation that comprises all those
messages. Consequently, the number of migrated messages in Gmail can be significantly
smaller than the original number in Notes.