Google Apps Migration for Lotus Notes Installation & Administration Guide - Manual (Page 94)

94 Google Apps Migration for Lotus Notes Installation & Administration Guide
• Optionally shown as error events in the Detailed Event logging database that is used by
each Feeder
Error types
Initial communication errors
Before the system attempts to migrate any content, it performs a check against the domain to
verify that GAMLN and the Apps domain have been configured correctly. If this check fails, no
users are migrated.
The most common causes for failure are:
1. Invalid scope URLs added to the Apps domain administration panel
2. Invalid Google domain / OAuth parameters added to GAMLN
3. Provisioning API disabled for the Apps domain
4. Local proxy and/or firewall restrictions
If GAMLN and the Apps domain have been correctly configured and content is still not
migrating, you should check that there are no firewall and/or proxy restrictions on your network
that prevent the migration server from reaching the URLs specified in the GAMLN system
setup profile.
You can check your network connectivity by running the Check Network agent from the
Actions - Admin menu in the Migration Administration database.
Note: Google does not provide support for internal network issues. You must work with your
own network team to resolve network issues.
Network errors
When a network error occurs, the actual HTTP error (for example, network time-out) is written
to the migration log. If the administrator has enabled notifications, there is also an email
notification of the error that includes a link to the migration log.
A network error is considered an unrecoverable early-exit error.
User and database processing failures
User or database processing failures occur when GAMLN cannot process a registered user or
database. When this type of failure happens, the migration profile is visible in the Migration
Profiles > Processing Failures view. The most common causes of a processing failure are
listed below.
• Account does not exist or is suspended
• Authorization Failure (Google apps account updates forbidden)
• Unknown Error
• Out of Office Agent enabled