Triton TargetPro User Manual

Page 78

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June 2004 TargetPro™ User's Manual

Problem: You receive an error message during installation of TEI software.

For example, you may see this message:

Error – Unable to write to temporary location

Solution: You may see that message if you are running certain anti-virus

software, such as Norton (or other brands too). Check to see that
you have disabled your anti-virus software. The solution is to
temporarily turn off Norton Auto-Protect:

1. Right-click the Norton icon (or other anti-virus icon) on the Windows

taskbar.

2. Select Disable Auto-Protect when prompted.
3. Resume installing your TEI software.
4. When the installation completes, re-boot your PC.
5. When the system restarts, Norton Auto-Protect will be re-enabled by

default.

Chapter 6: Troubleshooting