Vaisala Hydromet Data Collection Platform - Manual (Page 142)

User’s Guide ______________________________________________________________________
140 __________________________________________________________________M210785EN-E
Tracing Errors in Lizard
When you contact Vaisala HelpDesk in case of a problem situation,
please provide a description of the problem and as much additional
information as possible. To obtain this information, Lizard Setup
Software provides an option for tracing the session you were working
on when the problem occurred.
If you receive an internal error message when using Lizard Setup
Software, you can trace the error by selecting the option Start tracing
this session under Common settings; see
Figure 65 on page 140 .
After selecting the Start tracing this session option, you should try to
recreate the error condition by doing what you were doing when the
error message first appeared. After this, close Lizard and access the
Lizard installation directory to retrieve the Lizard1b_ERROR.LOG file.
Proceed to send this file to Vaisala HelpDesk along with a description
of the problem.
0711-083 Figure 65 Start Tracing This Session Option