Step 3: can you print from a program, 104 chapter 7 problem solving enww – HP LaserJet P3005 Printer series User Manual
Page 116
A configuration page does not print.
A blank page prints.
A message other than READY or
PRINTING CONFIGURATION appears
on the control-panel display.
●
Check that all trays are correctly
loaded, adjusted, and installed in
the device.
●
Using the computer, check the print
queue or print spooler to see if the
device has been paused. If there
are problems with the current print
job, or if the device is paused, a
configuration page will not print.
(Press
Stop
and try step 2 in the
problem-solving flowchart again.)
●
Check that the sealing tape does
not remain on the print cartridge.
(See the getting started guide or the
instructions that came with the print
cartridge.)
●
The print cartridge might be empty.
Install a new print cartridge.
●
Go to
.
Step 3: Can you print from a program?
YES
Go to step 4.
NO
The job will not print.
A PS error page or list of commands prints.
●
If the job will not print, and a message appears on the device control-
panel display, see
●
Using the computer, check to see if the device has been paused.
Press
Stop
to continue.
●
If the device is on a network, check that you are printing to the correct
device. To verify that it is not a network problem, connect the computer
directly to the device with a parallel or USB cable, change the port to
LPT1, and try to print.
●
Check the interface cable connections. Disconnect and reconnect the
cable at the computer and the device.
●
Test the cable by trying it on another computer.
●
If you are using a parallel connection, make sure that the cable is
IEEE-1284 compliant.
●
If the device is on a network, print a configuration page. (See
.) If an HP Jetdirect print server is installed, a Jetdirect
page also prints. Check the Jetdirect configuration page to verify that
the network protocol status and settings are correct for the device.
●
To verify that it is not a computer problem, print from another computer
(if possible).
●
Make sure that the print job is being sent to the correct port (LPT1 or
network device port, for example).
●
Check that you are using the correct device driver. (See
●
Reinstall the device driver. (See the getting started guide.)
●
Check that the computer port is configured and working correctly. (Try
connecting another device to that port and printing.)
●
The device might have received a nonstandard PS
code. On the SYSTEM SETUP submenu (on
the CONFIGURE DEVICE menu) at the device
control panel, set PERSONALITY=PS for this
print job only. After the job has printed, return the
setting to AUTO.
●
Make sure that the print job is a PS job, and that
you are using the PS driver.
●
The device might have received PS code although
it is set to PCL. On the SYSTEM SETUP submenu
(on the CONFIGURE DEVICE menu), set
PERSONALITY=AUTO.
104
Chapter 7 Problem solving
ENWW