Print-cartridge authentication, Hp fraud hotline and web site – HP LaserJet P3005 Printer series User Manual
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NOTE
Any damage caused by a non-HP print cartridge is not covered under the HP warranty
and service agreements.
To install a new HP print cartridge, see
. To recycle the used cartridge, follow
the instructions included with the new cartridge.
Print-cartridge authentication
The device automatically authenticates the print cartridge when it is inserted into the device. During
authentication, the device notifies you whether a cartridge is a genuine HP print cartridge.
If the device control-panel message states that this is not a genuine HP print cartridge and you believe
you purchased an HP print cartridge, see
.
HP fraud hotline and Web site
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to
n you install an HP print cartridge and the control-panel message says the cartridge
is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
●
You are experiencing a high number of problems with the print cartridge.
●
The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the
packaging differs from HP packaging).
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Chapter 6 Manage and maintain the device
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