HP Photosmart Premium Fax C309 - Manual (Page 221)

12. Close the ink cartridge access door, and check if the error message has gone away.
13. If you still receive the error message, turn the product off, and then on again.
For more information, see:
• Replace the cartridges
Cause: One or more of the ink cartridges were not installed.
If this did not solve the issue, try the next solution.
Solution 3: Clean the ink cartridge contacts
Solution: Clean the cartridge electrical contacts.
To clean the electrical contacts
1. Make sure the product is turned on.
2. Open the cartridge access door by lifting the blue access handles on the side of the product, until the door
locks into place.
The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
3. Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge
to release it from the slot.
Errors 219
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