HP Photosmart Premium Fax C309 - Manual (Page 157)

The product is having problems sending a manual fax
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
• Solution 1: Ensure that the receiving fax machine can receive a manual fax
• Solution 2: Connect the telephone to the correct port
• Solution 3: Start sending the fax within 3 seconds of hearing fax tones
• Solution 4: Lower the fax speed
Solution 1: Ensure that the receiving fax machine can receive a manual fax
Solution: Check with the recipient to see if their fax machine can receive faxes manually.
Cause: The recipient's fax machine does not support manual faxing.
If this did not solve the issue, try the next solution.
Solution 2: Connect the telephone to the correct port
Solution
NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the
box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India,
Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia,
Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the product, as
shown below.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the product
3 Telephone
For more information on setting up the product with your telephone, see the printed documentation that came
with the product.
Cause: The telephone used to initiate the fax call was not connected directly to the product or was not
connected properly.
If this did not solve the issue, try the next solution.
Fax troubleshooting 155
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