HP Photosmart Premium Fax C309 - Manual (Page 184)

1 Telephone wall jack
2 Use the phone cord supplied in the box with the product
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the product directly to the
telephone wall jack.
• If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the
test to fail. This will not cause a problem sending or receiving faxes. Try sending or receiving a test fax.
• Check to make sure the country/region setting is set appropriately for your country/region. If the country/
region setting is not set or is set incorrectly, the test might fail and you might have problems sending and
receiving faxes.
• Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes.
To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If
you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the
product to an analog phone line and try sending or receiving a fax.
NOTE: If you are unsure of the kind of phone line you have (analog or digital), check with your service
provider.
After you resolve any problems found, run the fax test again to make sure it passes and the product is ready for
faxing. If the Dial Tone Detection Test continues to fail, contact your telephone company and have them check
the phone line.
I am having problems faxing over the Internet using IP phone
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
• Solution 1: Change the fax speed
• Solution 2: Make sure the phone cord is connected to the correct port on the product
• Solution 3: Make sure the telephone company supports faxing over the Internet
Solution 1: Change the fax speed
Solution: If you experience problems sending and receiving faxes while using an Internet fax service, use a
slower fax speed. You can do this by changing the Fax Speed setting from Fast (33600) (the default) to Medium
(14400) or Slow (9600).
To set the fax speed from the control panel
1. Press Setup.
Chapter 13
182 Solve a problem
Solve a problem