HP Photosmart Premium Fax C309 - Manual (Page 206)

Solution 3: Contact HP support
Solution: Contact HP support for service.
Go to: www.hp.com/support .
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause: There was a problem with the ink cartridges.
Install printhead and then cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
• Solution 1: Install the printhead and then cartridges
• Solution 2: Contact HP support
Solution 1: Install the printhead and then cartridges
Solution: Check to make sure the printhead and the cartridges are installed.
To reinstall the printhead
1. Make sure that the product is turned on.
2. Open the ink cartridge door.
3. Remove every ink cartridge by pushing the tab on the ink cartridge and then pulling the ink cartridge out of
its slot. Place the ink cartridges on a piece of paper with the ink openings pointing up.
4. Lift the latch handle on the print carriage until it stops.
Chapter 13
204 Solve a problem
Solve a problem