HP Photosmart Premium Fax C309 - Manual (Page 188)

Solution 1: Load more paper in the photo tray
Solution: If the photo tray is empty or there are only a few sheets remaining, load more paper in the photo
tray. If there is paper in the photo tray, remove the paper, tap the stack of paper against a flat surface, and reload
the paper into the photo tray. Follow the prompts on the display or the computer screen to continue your print
job.
Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher
than the top of the paper-width guide.
Cause: There was not enough paper in the photo tray.
If this did not solve the issue, try the next solution.
Solution 2: Make sure paper is loaded correctly in the photo tray
Solution: Make sure you have paper loaded correctly in the photo tray.
For more information, see:
• Load media
Cause: The paper was not feeding properly because it was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 3: Remove excess paper from the photo tray
Solution: Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is
no higher than the top of the paper-width guide.
Cause: There was too much paper loaded in the photo tray.
If this did not solve the issue, try the next solution.
Solution 4: Make sure the sheets of paper are not stuck together
Solution: Remove the paper from the photo tray and shuffle the paper so it does not stick together. Reload
the paper into the photo tray and try printing again.
Cause: Two or more pieces of paper were stuck together.
If this did not solve the issue, try the next solution.
Solution 5: Make sure the photo paper is not curled
Solution: If the photo paper is curled, place the paper in a plastic bag and gently bend it the opposite direction
of the curl until the paper lies flat. If the problem persists, use photo paper that is not curled.
Cause: The photo paper was curled.
If this did not solve the issue, try the next solution.
Solution 6: Load one sheet of paper at a time
Solution: Try loading just one sheet of photo paper in the photo tray at a time.
Cause: Paper might not feed properly if you are using the product in an extremely high- or low-humidity
environment.
Chapter 13
186 Solve a problem
Solve a problem