HP Photosmart Premium Fax C309 - Manual (Page 191)

Solution 1: Reinsert the memory card
Solution: Reinsert the memory card. If this does not work, retake the photos with your digital camera. If you
already transferred the files to your computer, try printing those files by using the product software. The copies
might not be damaged.
Cause: Some of the files on the inserted memory card or attached storage device were damaged.
If this did not solve the issue, try the next solution.
Solution 2: Print photos from the computer
Solution: Take some photos with your digital camera, or if you previously saved photos on your computer,
you can print them using the product software.
Cause: No photos were found on the memory card.
File not found
Solution: Close some applications and try the task again.
Cause: There was not enough available memory on your computer to create a print preview file.
Invalid file name
Solution: Make sure that you are not using any invalid symbols in the file name.
Cause: The file name you entered was invalid.
Supported file types for the product
The product software only recognizes JPG and TIF images.
File corrupted
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
• Solution 1: Reinsert the memory card in the product
• Solution 2: Reformat the memory card in your digital camera.
Solution 1: Reinsert the memory card in the product
Solution: Reinsert the memory card. If this does not work, retake the photos with your digital camera. If you
already transferred the files to your computer, try printing those files by using the product software. The copies
might not be damaged.
Cause: Some of the files on the inserted memory card or attached storage device were damaged.
If this did not solve the issue, try the next solution.
Solution 2: Reformat the memory card in your digital camera.
Solution: Check the computer screen for an error message telling you that the images on the memory card
are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital camera.
Errors 189
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