HP ESL E-series Tape Libraries User Manual
Page 79
Interface Manager card not powered on or in ready state
•
Power on the library. Observe status and link LEDs.
•
Interface Manager must be at firmware I120 or higher on an ESL E-series library.
•
Interface Manager must be at firmware I130 or higher if connected to an e2400-FC 2G.
•
Interface Manager must be at firmware 1.6.1 or higher if connected to an e2400–FC 4G.
Incorrect IP address
Verify that the correct IP address of the Interface Manager card is entered in Command View TL.
•
See the HP StorageWorks ESL E-Series unpacking and installation guide for information on
obtaining the correct IP address using the OCP.
•
Configure Command View TL with the correct IP address. See the HP StorageWorks Interface
Manager and Command View TL user guide for information on adding a library or visit
Interface Manager card does not detect one or more FC interface controllers
Bad network connection
•
Verify that the Interface Manager card is properly connected to the FC interface controllers and
that the cables are good.
•
Use LEDs to troubleshoot Ethernet cabling.
•
See the HP StorageWorks ESL E-Series unpacking and installation guide for more information.
Incorrect interface controller, or controller has less than minimum required firmware
•
Make sure that the e2400-160 interface controller has lettering to the side of the ports. If
lettering is above or below the ports, then the wrong controller type was installed. Contact
your service provider.
NOTE:
If you have the wrong controller type, it might still work if the firmware level is at least 5.3.06, the
controller is set to DHCP, and its defaults are restored.
•
Update the firmware to version 5.6.78 or higher on an e2400–160 and e2400–FC 2G interface
controllers and version 5.7.1 on the e2400–FC 4G; then restore defaults on the interface controller.
Defective Interface Manager card or FC interface controller
•
Observe status and link LEDs. Replace defective card or controller.
Interface Manager card does not detect drives or library
SCSI cables not connected properly
•
Check cabling connections.
SCSI settings or termination not set properly
•
Check the SCSI settings for the device.
•
Check that the SCSI bus is properly terminated and ensure the terminator LEDs indicate a
normal state (green).
Timing issues
•
Reset the corresponding FC interface controller.
Drive not powered on or in ready state
•
Make sure the drive isn’t set to off.
•
Troubleshoot the drive.
HP StorageWorks
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