Triton 9610 Operation Manual User Manual

Page 152

TRITON SYSTEMS, INC.

SECTION 5 - MANAGEMENT FUNCTIONS

OPERATION MANUAL - MODEL 9610

5-110

UNCTION

: HEARTBEAT MESSAGE

ACTORY

EFAULT

: DISABLED

CCESS

NSTRUCTIONS

1.) Select TERMINAL CONFIGURATION from the

MANAGEMENT FUNCTIONS menu.

2.) Select SET TERMINAL PARAMETERS.
3.) Choose MORE.
4.) Select ATM MONITORING.
5.) Select HEARTBEAT MESSAGE.

ESCRIPTION

The HEARTBEAT MESSAGE feature is designed to provide a
means of reporting communications system status to the host pro-
cessor.

Status reporting by dial-up ATMs is now the norm, but the single
most important feature that cannot be monitored is the communi-
cations status. The absence of transactions from a particular ter-
minal can means one of two things. Usually the lack of calls indi-
cates nothing more than a slow period. Sometimes, though, a
piece of the communications system will fail and inhibit any calls
from being made. The host has no way of determining which sce-
nario is occurring in any kind of real-time mode. The Heartbeat
Message overcomes this limitation.

When this feature is ENABLED, the terminal will call the host after
a period of inactivity. During this call, the terminal will request a
COMMS KEY DOWNLOAD (the normal configuration download
request), and will also report status (if the STATUS MONITORING
function is ENABLED). This allows the host to determine if a par-
ticular terminal is still in operation, even though it may not be per-
forming any transactions at the time. With this feature enabled,
the host can finally monitor communications system failures.

The Heartbeat Message feature on the Cash Dispenser has sev-
eral parameters that must be set to operate properly. These pa-
rameters are:

1.) HEARTBEAT MESSAGE. This parameters turns on or off the

regular call to the host.

2.) DELAY PERIOD. This parameter sets the time interval that

must expire before a Heartbeat Message will be sent. It is
specified in minutes.