Step 3: performing voice mail test – AT&T AUDIX Networking 585-300-903 User Manual

Page 209

AUDIX Network Testing

14-27

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1. After the automatic or demand update has completed, log in to the remote system and check the

list : extension : remote

form to see if the subscribers from the local system are now

identified by the remote system.

NOTE

You can also check the number of remote and non-administered remote subscribers
shown on the

traffic : feature : day

form. The total of these two fields

should equal the number of local subscribers shown on this same form at the other
AUDIX system.

Check the type field. If any of the subscribers are type

(verified) or are type

(unknown), there

may be a minor problem. Most likely the subscriber(s) extension and/or name is duplicated
somewhere in the network. Check the following:

a. The subscriber’s extension must be within the address range of their local AUDIX system.

b. Go to the

subscriber : remote

form, enter the subscriber name or extension/machine

name, and press

ENTER

. See if more than one machine name is listed. If so, the subscriber

cannot be pinpointed to a single AUDIX system. Check for the appearance of the extension at
multiple systems. Also, see if the subscriber’s alphanumeric name on the

subscriber :

local

form matches another subscriber’s name. Keep in mind that the alphanumeric pattern

is converted to a touch-tone key pattern. For example, ‘Smith, Randy’ (7-6-4-8-4, 7-2-6-3-9)
and ‘Smith, Sandy’ appear the same to the AUDIX system.

c. At the remote AUDIX system, check the administrator’s log to see if the subscriber has a

‘‘name not recorded’’ entry. If so, record the name. The update facility, at the scheduled
interval, will then transmit the change to the other AUDIX systems and will change the
subscriber status to

administered .

d. At the remote AUDIX system, see if the subscriber has a valid

profile (subscriber : local

e. See if the number of subscribers being added to the system (both local and remote) exceeds the

limit assigned on the

system : limits

form.

2. Repeat step 2 at the local system to see that the subscribers at the remote system are now identified at

the local system.

Step 3: Performing Voice Mail Test

At the Local Switch, create a message and manually address it to remote subscribers as follows:

a. Log in to the AUDIX system and create a message such as ‘‘I am testing manual addressing to

remote subscribers. Please call me to verify that you have received the message.’’ The
message header will tell them who to call.

b. When requested to enter an extension, enter a remote subscriber address as specified on the

system : translation : machine : audix/amis/call delivery

form,

followed by #. Enter one remote subscriber from each remote switch.

c. When finished addressing, press

for immediate delivery.