Tektronix Phaser 340 - Manual (Page 149)

6 Troubleshooting
6-4 Phaser 340 Color Printer
Using the automated fax systems
As an alternative to the Customer Support Hotline, and to provide
up-to-date information quickly, Tektronix has set up HAL (Highly
Automated Library) and EuroHAL, two interactive, automated fax systems.
These automated fax systems provide Macintosh, PC, and workstation users
with the latest technical hints and tips (like color adjustments), solutions to
common technical problems, and application notes for software problems
(such as CorelDRAW! and QuarkXPress).
You may call HAL or EuroHAL from anywhere in the world. The fax
systems are available 24 hours a day, seven days a week.
Use HAL to order a catalog or individual documents in the U.S.A. and Canada
If you have a fax machine and a touch-tone voice telephone, you can order a
HAL catalog, listing all of the information offered by HAL, by calling
(503) 682-7450
(direct) or, in the U.S. and Canada, call 1-800-835-6100.
1. Before you call, write down the area code and telephone number
for your fax machine. HAL will ask you to key this number
through the keypad on your voice telephone. If you are calling
from outside the United States or Canada, you’ll need to know the
international access code to reach your country from the United
States. Without a complete fax number, HAL cannot call your fax
machine.
2. Call only from a touch-tone voice telephone.
3. Follow through the voice-prompted menu.
4. Order individual documents by entering the desired document’s
number as listed in the HAL catalog. Enter the number by using
the telephone’s keypad.
5. You can order up to three documents per call.
6. The HAL catalog or documents you request are faxed to you in a
matter of minutes.