Pitney Bowes DM125 - Manual (Page 163)

11-5
11 • Troubleshooting
SV62276 Rev. A
Symptom Solution
Improper phone line
or phone line not
connected to meter
• Make sure you've connected your meter to a dedi-
cated analog phone line (the same type you con-
nect your home phone to). If you are using a DSL
line, you should use a DSL filter obtained from
your DSL provider.
• Make sure the phone line connectors are firmly
seated in their receptacles.
• Try using the PC Meter Connect ™ method to com-
municate with the Data Center if an internet PC
is available (see Chapter 6, Adding Postage/Con-
necting to the Data Center).
Incorrect setup of
system options
Go to the Chapter 7, System Options, and check
the following:
• Does your phone system require you to dial a
prefix number to get an outside phone line? Make
sure to include this in the setup if needed.
• Is the dial method correct? You have to tell the
machine if your phone uses a pulse or tone for
dialing.
Problems Connecting to the Data Center via Analog Line
Symptom Solution
Machine may not be
connected to LAN
Internet Connection
• Make sure you've connected your machine to a
working LAN Internet connection. Contact your
network administrator if you suspect issues with
your LAN network.
• Make sure the LAN internet cable USB Internet
adapter connectors are firmly seated in their re-
ceptacles
• Make sure the adapter lights are lit to show an
active connection.
• Ensure that no phone cord is connected to the
mailing machine when the LAN is installed.
• If LAN internet connectivity is not available,
disconnect the USB network adapter and LAN
internet cable from the USB port. Connect via a
USB cable connected to a PC having PC Meter
Connect ™ or via analog phone line using the ana-
log phone cable to the phone port (see Chapter 6,
Adding Postage/Connecting to the Data Center).
Problems Connecting to Data Center via LAN Network