Polycom WEBCOMMANDER 8 - Manual (Page 87)

MGC WebCommander User’s Guide
5-11
Participant Icons and Indications
Conference participants can have different roles: a standard participant, a
chairperson, or an operator.
• Standard participants take part in the conference. They perform
operations via their telephone using the touch-tone signals (DTMF
codes). They can control their broadcasting and listening volume, mute
or unmute their line, request operator’s assistance, invite new
participants to the conference, vote and ask questions. The operations
that they can perform are defined in the DTMF table. In some cases, they
can have the same privileges as the chairperson.
• The chairperson takes part in the conference. He/she is usually the
meeting organizer. The chairperson interacts with other participants in
the same conference, and can control the conference in which he/she
participates via a Web browser or using the DTMF codes. The
chairperson can perform all the functions that a standard participant can
but has additional privileges. He/she can start a voting session, grant the
floor to participants who wish to ask questions, mute and unmute
participants, connect and disconnect participants, define a participant as
the conference speaker while muting all other participants and place
participants on hold. Some of these functions can be performed only via
the Web browser. The operations that can be performed by the
chairperson using the DTMF codes are determined in the IVR Service.
• The operator can perform all chairperson functions plus additional
operator-specific functions. He/she can control and monitor all On Going
conferences simultaneously as well as perform general configuration and
maintenance operations. The operator does not have to be part of a
conference in order to control it. During On Going conferences, the
operator can move participants from one conference to another, assist
participants who need help and terminate the conference before its
scheduled time and join the conference. In addition, he/she can identify
participants as VIP, thus enabling to move them up or down in the Q&A
queue, and to give them special attention. The operator performs all
operations and activities via the MGC Manager or the MGC
WebCommander.