RLE Wi-MGR V.1.6 - Manual (Page 69)

rletech.com Wi-MGR User Guide 69
A
P P E N D I X
C HAPTER 1
T
ROUBLESHOOTING
Below you’ll find troubleshooting tips for a variety of situations you may encounter with the
Wi-MGR. Please use these suggestions to troubleshoot your appliance.
If these troubleshooting tips do not resolve your issues, RLE Technologies offers personalized
support for all our products. If you require customer support for your Wi-MGR, please contact
RLE Technologies directly:
♦ Email: [email protected]
♦ Phone: 800.518.1519
B.1. Wi-MGR Troubleshooting
The Wi-MGR will not power up.
1 Use a digital volt meter (DVM) to check for AC or DC input power on the lower left hand
terminal block on the Wi-MGR. If no voltage is present at terminal block, check the circuit
breaker or power supply that powers the Wi-MGR. If voltage is present at the power supply,
continue to step 2.
2 Contact RLE Technologies for further troubleshooting.
You cannot view the Wi-MGR’s home page.
1 Verify that the Wi-MGR is powered up and running. You will see lights on the RJ45
(Ethernet) port illuminated and flashing. If no lights are illuminated on the unit, the unit may
not be powered. If lights are illuminated and flashing, continue to step 2.
2 Connect a computer to the Wi-MGR via a serial cable and the console port. Once
connected with a terminal emulation program running on the PC:
a Type ip and press enter. This displays the current IP address set to the Wi-MGR.
Verify it is the correct IP address.
b Type nm and press enter. This displays the Net Mask. Verify it is the correct Net Mask.