Comtech EF Data DT-4500-A Series User Manual
Page 23
DT-4500-A Series Downconverters
Revision 1
Preface
MN-DT4500A
xxi
Returning a Product for Upgrade or Repair
Step Task
1
Go to the Comtech EF Data Home page. From the
SUPPORT column at the bottom of the page, select the Service hyperlink, and read
the Return Material Authorization section in its entirety.
2
Request a Return Material Authorization Number:
•
On the Comtech EF Data Home page: From the SUPPORT column at the bottom
of the page, select the RMA Request hyperlink;
OR
•
On the Comtech EF Data Support page: Click [Send RMA Request];
OR
•
On the Comtech EF Data Service page: Select the Return Material
Authorization hyperlink;
• Fill out the RMA form completely;
• Click [Send Email].
Alternately:
• Send an e-mail providing this same detailed information to Comtech EF Data
Customer Service ([email protected]).
• Contact Comtech EF Data Customer & Technical Support by phone or fax.
3
Pack the product in its original shipping carton and protective packaging.
4
Ship the product back to Comtech EF Data. Shipping charges should be prepaid.