Dataman 40Pro - Manual (Page 172)

172
Troubleshooting
We really want you to enjoy our product. Nevertheless, problems can occur. In such cases
please follow the instructions below.
It might be your mistake in properly operating the programmer or its control program
PG4UW.
Please read carefully all the enclosed documentation again. Probably you will find the
needed answer right away.
Try to install programmer and PG4UW on another computer. If your system works
normally on the other computer you might have a problem with the first one PC. Compare
differences between both computers.
Ask your in-house guru (every office has one!).
Ask the person who already installed programmer.
If the problem persists, please call the local dealer, from whom you purchased the
programmer, or call DATAMAN direct. Most problems can be solved by email, fax or phone.
E-mail – Complete and submit the "TECHNICAL SUPPORT REQUEST" available from
our website
www.dataman.com . Include everything that you consider being relevant
about the programmer, software and the target device.
Mail/fax – Print and complete the "RETURNS FORM" available from our website
www.dataman.com . Include everything that you consider being relevant about the
programmer, software and the target device. Send the completed form by mail or fax to
DATAMAN (fax number in the control program, menu Help / About) or to your local
dealer.
Phone - Call your local dealer or DATAMAN's customer support center (phone number in
the control program, menu Help / About).
If your programmer is diagnosed as defective, consult your local dealer or DATAMAN about
the pertinent repair center in your country. Please carefully include the following items in the
package:
Defective product
Completed "RETURNS FORM" available from our website
www.dataman.com .
Photocopy of a dated proof of purchase
Note:
You may find the "DEVICE PROBLEM REPORT" form:
at our Internet site ( www.dataman.com ), section Support / Problem report.
If you have an unsupported target device
If you need to operate on a target device not supported by the control program for
programmer, please do not despair and follow the next steps:
Look in the device list of the latest version of the control program on our Internet site
(section Download, file corresponded to your programmer). Your new target device may
Without all these items we cannot admit your
programmer to repair.