StorCase Technology CSI-to-SCSI Single & Dual RAID - Manual (Page 162)

Dual RAID Module User's Guide - Rev. A03 StorCase Technology, Inc.
Appendix C - Troubleshooting 149
Errors
Error events alert the user of any failures associated with the InfoStation, controller, or disk
drives. When an error event occurs, the problem should be corrected IMMEDIATELY. Table
C-3 defines the error events and the recommended action to take for each.
Table C-3: Error Events
Event Definition
IFS_60
VOLT/TEMP
FAIL
The analog to digital convertor
detected a temperature and/
or voltage in the failure range.
ENCLOSURE
FAIL
BATTERY
FAILED
Enclosure-specific general
purpose I/O triggered a failure
condition.
DISK CHAN
FAILED
An error has occurred on the
disk channel.
Recommended
Action
Check the ambient temperature.
Check the status of the Info-
Station. Refer to the InfoStation
documentation.
Check the cables in the disk
channel. Also check the
termination on the disk channel.
SDRAM
UNCORR ECC
A failure in the battery pack
and/or charging interface has
been detected.
Replace the controller’s battery.
A noncorrectable multiple bit
SDRAM ECC error.
Reseat the memory. If the
problem continues, replace the
memory.
Running the Diagnostic Menu
A set of diagnostics is run each time the controller is rebooted. To run an individual test, follow
these steps:
1. While rebooting the controller, hold down the spacebar at the prompt (refer to
section "Using the Flash Utility" for further information). The Flash Utility menu
will appear.
2. Select Option 4 - Run Diagnostic.
3. Enter the number or letter of the particular test desired.
Refer to Table C-1 for descriptions and solutions to all possible diagnostic errors.
•
Controller hangs when diagnostics is loading.
Update the firmware (refer to section "Downloading New Firmware" for further information.