StorCase Technology CSI-to-SCSI Single & Dual RAID - Manual (Page 159)

146 Appendix C - Troubleshooting
StorCase Technology, Inc. Dual RAID Module User's Guide - Rev. A03
Controller Problems
•
Controller's Status LED does not turn on.
Check that 5V power is being supplied to the controller. Check the RS-232 interface for power-
on initialization and/or diagnostics errors. Check the Disk Array Administrator Utility for any
outstanding events.
•
Controller's Status LED is on but there is no RS-232 display.
Check that the RS-232 cable is the correct type (straight-through). Check that the terminal
emulation utility on the computer system is properly configured (refer to section "Starting the
Administrator Utility" for further information).
Check that the Serial Port Set-Up is configured correctly in the InfoStation UI Module (refer to
section "Serial Port Set-Up" on page 16 for further information).
•
Controller reports an SDRAM memory error.
Return RAID Controller Module to StorCase Technology for service or replacement.
•
Controller reports a battery error.
Verify that the correct NiMH battery pack is being used (you will not damage the battery pack
or the controller by using the wrong battery). Ensure that the battery connector is fully seated
in the controller connector mate. Check the battery pack and cable for any damage. If battery
is bad, replace battery. Contact StorCase for further ordering information.
CAUTION: Danger of explosion if the RAID battery is incorrectly replaced! Refer to
the InfoStation Installation Guide for further information. Replace only
with the same or equivalent type recommended by the manufacturer. Dis-
pose of used batteries according to the manufacturer's instructions.