StorCase Technology CSI-to-SCSI Single & Dual RAID - Manual (Page 152)

Dual RAID Module User's Guide - Rev. A03 StorCase Technology, Inc.
Appendix C - Troubleshooting 139
Appendix C - Troubleshooting
StorCase Technical Support
For assistance configuring and using this StorCase product, contact StorCase technical
support at (888) 435-5460.
Terminal Emulator and COM Port Problems
•
Screen continuously puts out garbage characters.
The likely cause is a baud rate mismatch between the terminal emulator and the RAID Controller
Module. The correct baud rate is 115,200. Check to make sure the terminal emulator is set
to the correct baud rate.
NOTE: Some terminal emulators do not immediately change to the new baud rate
settings. Exit and restart the emulator to use the new settings.
1. If possible, shut down the controller (refer to section "Rebooting the Controller" for
further information).
If unable to shut down controller, continue with Step 2.
2. Turn OFF power to the InfoStation chassis.
3. Hold down the spacebar (on the keyboard) and turn ON power to InfoStation chassis.
This will allow the controller to autodetect the baud rate setting.
4. Select option 5 from the Flash Utility to continue rebooting the controller.
•
Nothing is displayed on the terminal emulator.
The probable cause is either a bad RS-232 cable connection or a bad cable. Ensure that the
cable is connected properly. Check the cable for any damage.
If attempting to access the RAID Controller Module via the InfoStation UI Module's RS-232 serial
port, ensure that serial port set-up was configured correctly (refer to section "Serial Port Set-
Up" on page 16 for further information). Ensure that the correct InfoStation Firmware is being
used (Firmware Rev. 1.6 or higher).