Motorola moto x - Manual (Page 97)

Sprint Worldwide Wireless Service 88
Status Messages Message Description
PIN Blocked. Call Your
Provider An incorrect SIM PIN was entered three consecutive times. You
will be unable to send or receive calls on your phone. Contact
Sprint Customer Service to obtain the PIN Unblocked Key (PUK)
code. Sprint sets the default to PIN off; if you elect to enable the
PIN then you will need to contact Sprint for the default PIN and
PUK.
Insert SIM Your SIM Card is not being detected. Please check to ensure that
you have inserted the SIM Card.
Check SIM Card Please check your SIM card to make sure it is properly inserted.
Contact Sprint for Assistance
If you experience any issues with voice or data services while outside of the United States, Sprint
offers customer support 24 hours a day. In the event that you do experience an issue, try the
following actions:
n
First try powering your phone off and then back on; this will force your phone to reregister with
the network.
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Try manually selecting another network. Information for selecting networks can be found in the
phone guide.
If neither of these actions resolves your issue, you will need to contact customer service (see below).
When calling to report an issue, the following information will be beneficial in trying to resolve your
issue as quickly as possible:
n
Your wireless phone number.
n
The city and country you are traveling in.
n
Any error message that displays on your phone or that you heard when trying to place a call.
n
If the issue is with data, were you able to place voice calls?
n
If the issue is with voice service, were you able to access data?
Please call the numbers below if you need assistance:
While in the United States: Call 1-888-226-7212.
While traveling outside the United States:
n
In GSM mode: touch and then dial 1-817-698-4199, option 3.
n
In CDMA mode: enter the country code and then dial 1-817-698-4199, option 3.
There is no charge for this call from your wireless phone.