Motorola moto x - Manual (Page 136)

Important Safety Information 127
exportation of this product to certain destinations. For further information contact the U.S.
Department of Commerce or the Canadian Department of Foreign Affairs and International Trade.
Product Registration
Product registration is an important step toward enjoying your new Motorola product. Registering
permits us to contact you for product or software updates and allows you to subscribe to updates on
new products or special promotions. Registration is not required for warranty coverage.
Please retain your original dated sales receipt for your records. For warranty service of your
Motorola product you will need to provide a copy of your dated sales receipt to confirm warranty
status.
Thank you for choosing a Motorola product.
Service & Repairs
If you have questions or need assistance, we're here to help.
Go to www.motorola.com/support , where you can select from a number of customer care options.
You can also contact the Motorola Customer Support Center at 1-800-734-5870 (United States), 1-
888-390-6456 (TTY/TDD United States for hearing impaired), or 1-800-461-4575 (Canada).
How to Obtain Service or Other Information
1. Please access and review the online Customer Support section of Motorola's consumer website
prior to requesting warranty service.
2. If the Product is still not functioning properly after making use of this resource, please contact the
Warrantor listed at the Motorola website or the contact information for the corresponding
location.
3. A representative of Motorola, or of a Motorola Authorized Repair Center, will help determine
whether your Product requires service. You may be required to download, or otherwise obtain
and accept software updates from Motorola or a Motorola Authorized Repair Center. You are
responsible for any applicable carrier service fees incurred while obtaining the required
downloads. Complying with the warranty process, repair instructions and accepting such
software updates is required in order to receive additional warranty support.
4. If the software update doesn’t fix the problem, you will receive instructions on how to ship the
Product to a Motorola Authorized Repair Center or other entity.
5. To obtain warranty service, as permitted by applicable law, you are required to include: (a) a
copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written description
of the problem; (c) the name of your service provider, if applicable; (d) your address and
telephone number. In the event the Product is not covered by the Motorola Limited Warranty,