Motorola moto x - Manual (Page 139)

Motorola Mobility LLC Limited Global Warranty
Mobile Phones
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(1) repair, at no charge, the defect or damage using new, used or reconditioned/refurbished
functionally equivalent replacement parts; or (2) exchange the Product with a replacement Product
that is new or which has been reconditioned/refurbished or otherwise remanufactured from new or
used parts and is functionally equivalent to the original Product; or (3) refund the purchase price of
any Products covered by the terms and conditions of this Limited Warranty.
Products, parts and supporting documentation provided to Motorola as part of the warranty process,
shall become the property of Motorola, and may not be returned. When a replacement or refund is
given, the Product for which the replacement or refund is provided must be returned to Motorola and
shall become the property of Motorola.
Exclusions (Products and Accessories)
This warranty does not apply to:
(a) Consumable parts, such as batteries or protective coatings designed to diminish over time
unless failure has occurred due to a defect in materials or workmanship. As with all batteries, the
maximum capacity of the battery will decrease with time and use; this is not a defect. Only defective
batteries and batteries that leak are covered by this warranty.
(b) Cosmetic damage, including but not limited to scratches, dents, cracks or other cosmetic
damage.
(c) Damage caused by use with non-Motorola products. Defects or damage that result from
the use of non-Motorola branded or certified Products, accessories or other peripheral equipment,
including without limitation housings, parts, or software, are excluded from coverage.
(d) Damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other
external causes; including but not limited to: (i) improper usage or operation (e.g. operating the
Product outside their permitted or intended uses as defined by Motorola, including but not limited to
as set forth by Motorola in the Products' User Manual, Quick Start Guide, Online Tutorials, and other
documentation), improper storage (e.g. subjecting the Product to extreme temperatures), abuse or
neglect (e.g. broken/bent/missing clips/fasteners/connectors); impact damage (e.g. dropping the
Product) (ii) contact with liquids, water, rain, extreme humidity, heavy perspiration or other moisture;
sand, food, dirt or similar substances (except for Products sold as resistant to such substances, but
only to the extent the damage was not caused by incorrectly securing the phone's protective
elements or subjecting the Product to conditions beyond its stated specifications or limits); (iii) use of
the Products for commercial rental purposes; or (iv) external causes or acts which are not the fault of
Motorola, including but not limited to flood, fire, earthquake, tornado or other acts of God, are
excluded from coverage.
(e) Unauthorized Service or Modification. Defects or damage resulting from service, testing,
adjustment, installation, maintenance, alteration, or modification in any way, including but not limited
to tampering with or altering the software, by someone other than Motorola, or its authorized service
centers, are excluded from coverage. Notwithstanding the foregoing, any Product which has had its
bootloader unlocked, or whose operating system has been altered, including any failed attempts to
unlock the bootloader or alter such operating system, is not covered by this warranty, regardless of
whether such modifications are authorized, approved, or otherwise sanctioned by Motorola.