Konica Minolta bizhub 36 - Manual (Page 174)

bizhub 42/36 16-3
16.1 Cannot print 16
When the above troubleshooting does not eliminate the problem, refer to the [User's Guide Copy Operations].
When the user authentication is
enabled, you may have entered
an unregistered user name or
password. Enter the correct user name or
password.
Memory of the computer may
be insufficient. Perform a test printing to check
whether printing is possible.
Network connection with the
printer controller is not estab-
lished (when connecting via the
network). Contact your network administra-
tor.
This machine may be in the en-
hanced security mode. Configure authentication settings
in the enhanced security mode.
For details, contact the printer ad-
ministrator.
Secure print is not available. The password rules may be en-
abled on the machine. Specify a password according to
the password rules.
Printing in the user authentica-
tion or account track mode is
not available. The user name, account name
or password is incorrect. Enter the correct user name, ac-
count name and password.
User authentication or account
track may be disabled on the
printer driver. Enable user authentication or ac-
count track on the printer driver.
The entered user name or ac-
count name may not be author-
ized. Check with the administrator
whether the user name or ac-
count name concerned is author-
ized for printing.
Printing is not available when
you have selected [Public User]
in user authentication. Printing by public users may be
prohibited on the machine. Check with the administrator
whether printing by public users
is permitted.
Cannot print from the external
memory. The file format stored in the ex-
ternal memory device is not a
printable file format (extension). Printable file formats (extensions)
are JPEG, TIFF, XPS, and PDF
only.
Press [USB/HDD]. In [File Type] of
[External Memory], select a type
of file that can be displayed.
[External Memory Print] is set to
[Disable] on the machine. Select [Enable] in [Administrator
Settings] - [External Memory
Print].
Public user authentication is un-
available. Contact the administrator of the
machine.
Encrypted USB flash memory is
used. Encrypted USB flash memory
cannot be used.
Problem Possible Cause Remedy