Getting help on the web – Kodak OFFICE HERO 6.1 User Manual
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www.kodak.com/go/aiosupport
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KODAK OFFICE HERO 6.1 All-in-One Printer
Getting help on the Web
For more troubleshooting information:
Cannot send or
receive a fax
• Make sure that the wall phone line is plugged into the
Line in port.
• Verify that the wall jack works by plugging in a phone and checking for a dial tone.
• Verify that Regions is set to the correct country code.
– Press
Home.
– Press
or
to select
Printer Settings, then press OK.
– Press
to select
Country/Region, then press OK.
– Press
or
to select your country, then press
OK.
• If you are connected to a DSL phone line, make sure you have a DSL filter connected
to the phone jack.
For more information, go
type
Fax in the
search field
Error codes/messages
or other problems you
cannot resolve
• Go to
then type your error code or message.
.kodak.com/go/contact
), have the following
information available:
• KODAK Service Number (located inside the printer when you open the access door)
• Printer model number (located on the control panel)
• Computer model, operating system, and version of Home Center Software
• Exact wording of any error message(s) and the error code
Problem
Possible Solutions
Get help with wireless networking.
Search our knowledge base of Answers to
Questions.
Download the latest firmware and software for
optimal printer performance.
Check the Extended User Guide for detailed
instructions and the recommended system
requirements