HP Neoview Release 2.4 Software - Manual (Page 95)

2. In the Alerts data grid, right-click any alert (or multiple alerts), and select Update Alert(s).
The Update Alert dialog box appears.
This table describes the options and fields in the Update Alert dialog box:
Description Option or Field
Allows you to choose between the ACKNOWLEDGED and USERCLOSED statuses. Status
Allows you to select from these options:
• Alert resolved flags the alert as resolved.
• False alert flags the alert as a false alarm.
• Duplicate alert flags the alert as a duplicate.
• Customer note allows you to type a note or message that relates to the alert(s).
Select a predefined
note or enter your
own
Shows information about previous updates, if any, for an alert. This field is present only if
previous updates were made. Update History
The [ Apply ] button submits the update changes to the server. [ Cancel ] cancels any changes
made in the Update Alert dialog box.
Update an Alert
Use either of these methods to update an individual alert:
NOTE: You must have the necessary privileges before you can update an alert. See “Understand
Privileges for Viewing and Updating Alerts” (page 88) .
• Update the alert directly in the ALARM_STATUS column:
1.
Click the down arrow in the ALARM_STATUS column for the alert that you want to
update, and select ACKNOWLEDGE or USERCLOSED.
2. Click the [ Apply ] button at the bottom of the Alerts tab:
• Use the steps for updating multiple alerts, but select only one row to update. See “Update
Multiple Alerts” (page 95) .
Update Multiple Alerts
You can update multiple alerts in the same operation.
Update an Alert 95