16 basic troubleshooting, 17 advanced troubleshooting, 18 snmp – HP StoreOnce Backup User Manual
Page 6: 19 key parameters, 20 support and other resources, A upgrading to storeonce software, version 3.11.x
Important Safety information..............................................................................................161
To install the drives...........................................................................................................162
If several disks fail................................................................................................................164
Expanding storage after adding storage..................................................................................165
Expanding storage by adding a previously configured expansion shelf........................................165
Accessing the CLI.................................................................................................................167
Password problems...............................................................................................................168
Pulling a Support Ticket.........................................................................................................168
Licensing problems...............................................................................................................168
Multiple users.......................................................................................................................169
Connecting to the StoreOnce Backup system from the backup application....................................169
Timeout problems with NAS CIFS shares..................................................................................169
Power off and power on........................................................................................................170
NFS State handle error..........................................................................................................170
If backup or replication fails...................................................................................................170
Catalyst troubleshooting........................................................................................................171
Performance.........................................................................................................................171
StoreOnce Backup system configuration problems.....................................................................171
Upgrade licenses..................................................................................................................172
17 Advanced troubleshooting......................................................................173
VLAN networking problems...................................................................................................173
Software update process.......................................................................................................173
Firmware updates.................................................................................................................173
Using the 10Gb ports (HP StoreOnce 4900/4700/4500/44xx)................................................174
Power off and power on........................................................................................................174
Cannot authenticate an iSCSI session......................................................................................175
If the HP StoreOnce Backup system runs out of disk space..........................................................175
Reduced performance using Data in Flight Encryption................................................................176
Cannot access a storage shelf (HP StoreOnce 4xxx Backup systems)...........................................176
Replacement of hardware......................................................................................................176
Quick Restore ISO Image ......................................................................................................176
If complete data loss occurs...................................................................................................176
StoreOnce 2700, 4500, 4700, and 4900 Backup....................................................................183
StoreOnce 2610, 2620, 4220, 4420, and 4430 Backup...........................................................184
20 Support and other resources..................................................................186
Typographic conventions.......................................................................................................187
Customer self repair..............................................................................................................188
A Upgrading to StoreOnce software, version 3.11.x........................................189
Previous networking models...................................................................................................189
Network model with StoreOnce software version 3.11.0 and later................................................190
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